Brunfels Hotel, in the Unbound Collection by Hyatt

I usually never write any review, but I need to say this. I arrived to the hotel, I was sick since the day before, the lady receptionist called, if I remember well, Mariassunta, showed me a great example of empathy and wonderful meaning of the word "hospitality" since our arrival. I must say that my parents are both from that field and since a kid I have been in this world, and lately, this word has lost his sense everywhere. She took care of me, called the pharmacy to explain them everything since my German is not so good, took our stuff, and later gave us the room earlier when we returned. The day after she was also asking about my health and how went our day. So I want to thank you so much for everything and your genuine way of taking care of the people , I hope you get to the top because you deserve it, and I hope you can read this message. The room and the hotel facilities were amazing, great quality everywhere, a true 5 stars. You have everything and more in the room, very classy, amazing bed, we slept like babies.

The hotel is clearly new or recently renovated. The rooms are clean and include a mini-bar and coffee machine. The air conditioning and heating worked properly. The staff was highly friendly and very professional. Check-in and check-out were quick and efficient. The rooms are quiet. It's just a few minutes' walk to the old city center and the main train stations, with easy access from the airport. A good choice of room services are offered. The room has ironing options.

This hotel wat outstanding. Very friendly staff, room was great with a big bed and nice bathroom, big TV. Breakfast was also vey good, with a large buffet to choose from. It s a 5 minute walk to the cathedral and maybe 10 minutes until the river, the hotel also has a big parking garage, where you can park your car for I think 27 euro per day. I also liked the details, for example the floor heating in the bathroom and the lights under the bed that go on when you need to go to the toilet at night.

The location of this hotel was fantastic. All the staff were very friendly, helpful and spoke English well. Special thanks to Emily at reception who researched tours for us, and Marc in the restaurant/bar for looking after us. The hotel fit-out is excellent and it is kept very clean.

Absolutely beautiful hotel which has been recently completely refurbished. Amazing room, very comfortable bed. Excellent mini bar, superb breakfast. Location is close to Mainz Hbf and centre of town. Would stay again.